KRAFT SUPPORT
Let’s get you
back to it.
A question about your training log, an account, or something that isn’t working as expected? Get in touch.
We’re here.
support@kraftlift.comInclude your device, iOS or Android version, and Kraft app version, plus what happened and what you expected.
Please don’t send passwords, recovery codes, or payment card details. If you include a screenshot, check it for private information first.
Is Kraft available to download?
Kraft is preparing for public launch on the App Store and Google Play. Public downloads aren’t available yet. This website will show the store links when they go live.
How do I restore a purchase?
Use Restore purchases in Kraft with the same store account that made the purchase. For a purchase linked to a Kraft account, also sign into that account. Contact support if access is still missing.
Where is my workout data?
Local records stay on your device by default. Online backup, multi-device sync, and Feed sharing are separate optional features. A backup is a deliberate upload and does not happen automatically.
I’ve lost my backup recovery code.
Your recovery code protects a device-encrypted online backup. Support cannot reconstruct a lost code or decrypt a backup without its key. Keep any device that can still access your training data and contact support before removing or reinstalling Kraft.
How do I delete my account or data?
Use Settings → Account → Delete account for your Kraft account and cloud data, or email support to request help. Local workout records are separate; Settings → Clear all data removes them. Exported files remain where you saved them. Deleting an account does not cancel a store subscription.
How do I manage a Pro subscription?
Use Account → Manage Pro subscription in Kraft, or your purchasing store’s subscription settings. Cancellation and refunds are handled through the store that bills you.
THE DETAILS
Your data.
Clear answers.
Read the full policies for how Kraft handles local training records, optional cloud features, purchases, and account deletion.